For overseas deliveries we will use the most appropriate delivery method available. There is a basic table rate for shipping to Europe, USA, Canada and the Rest of World, however we will contact you when your order is ready for dispatch to confirm the additional payment required to ship your goods. If you would like a quote for the total cost of shipping prior to placing your order please contact us. All prices exclude Value Added Tax (VAT) which applies to all EU countries. For countries outside the scope of VAT, we will deduct the cost of the VAT. You may be liable for taxes within your own country upon delivery.
Sales to Countries Outside of UK
Any Tuscanor own brand products will be shipped unwired for wiring by an qualified electrician in the destination country unless agreed otherwise in writing prior to order being placed. Any lights we supply under the Tuscanor brand as a distributor, which may be supplied wired MUST BE rewired by your own qualified electrician to meet your required country's standards. We accept no responsibility if this is not adhered to.
Large Order Sales.
For anyone wishing to order in large quantities Please Phone Us and we may be able to offer even better prices than are shown on our website. Please ring to discuss your requirements.
We do offer Trade account facilities and any one wishing to open an account should contact us to discuss their requirements.
We have a simple returns policy which means if you are unhappy with any ironmongery product supplied as a standard item, it can be returned for an exchange or full refund of the price of the item within 14 days as long as it is not a made to order product. Any product described as made to order is deemed to be made to order and to the customer specification be it in size, colour, shape or any other variant.
If it is a lighting item which has been made to order and/or special order we are unable to accept returns. Please note that all Tuscanor lighting products are made to order and non-returnable.
All shade items are made to order and cannot be returned.
Any return item must be returned in an unworn/unused/unopened condition, complete with tags attached and in original packaging. Postage costs are not refundable unless the return is a result of our error. Then we will be happy to refund the delivery charge.
All trade customer orders are subject to a standard 20% restocking charge and postage charges are not refunded.
Returned goods should be sent by recorded delivery as we are not liable for any items lost in the post.
Under the Consumers Protection (Distance Selling) Regulation 2000 Clause 13(i)(C), you do NOT have the right to cancel any order once a binding legal contract is in place (this we deem to be when an order is received and payment is made) or return the goods other than if delivered damaged or incorrectly. This is because goods ordered are made to customer specification.
In the unlikely event that goods arrive faulty, damaged in transit, or of incorrect design, please inform us within 48 hours so that we can replace or repair the goods in accordance with your statutory rights.
We must be informed in writing (email or fax) before goods are returned and we should also be informed prior to return so we can issue you with a returns reference.
Please re-pack in the original packing any faulty, damaged or incorrect goods and return to the address below.
These conditions do not affect your statutory rights.
The following information would help us when you are returning any item-
Receipt for goods or copy:
Reason for return:
Action you require (refund, exchange for same item, exchange for different item:
We will try and deal with any return quickly and efficiently. Tuscanor will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods providing all the above points have been followed.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
All content in what ever format found on any Tuscanor web site is copyright of it's respective owner(s) and legal action may be taken if any person(s) or business is found using the content found on any Tuscanor web site without permission in advance.
In addition to the above copyright notice any person/persons or businesses wishing to use hyperlinks or links in any other format to link the Tuscanor must first obtain permission in writing and legal action may be taken if deemed necessary by Tuscanor if permission was not obtained in advance or if permission was denied.